Refund & Delivery Support Policy
TX Online Shop delivers digital game codes, subscriptions, and activation support. There is no physical item to return. Refund and support requests are reviewed against the purchased listing, payment, delivery, and activation records.
Cancel before fulfilment
You may cancel a paid order before the redeem code is issued or, for seller-assisted delivery, before activation work starts. For customer-requested cancellation, we refund the product amount; payment-processing fees already charged are not refundable. This cancellation rule does not decide the resolution for a wrong or unusable product. Contact support with your order ID.
When to contact us
Contact us if the paid order was not delivered as described, the code or activation cannot be used as sold, or the delivered product or edition does not match your order.
Possible resolutions
After review, we may resolve eligible issues with re-delivery, replacement, or a refund to the original payment method, depending on the situation. A refund is not automatic; support will confirm the resolution for your order.
Refund processing
Once a refund is approved, we process it immediately. This is not a promise of immediate arrival in your account; the payment provider or bank controls when the refunded amount is credited.
Change of mind and completed delivery
Change-of-mind requests after successful digital delivery are usually not eligible. This also applies to choosing the wrong platform, edition, or activation method when those details were clearly stated before checkout. Products already redeemed, consumed, or transferred are usually not eligible for return.
Incorrect or unusable delivery
The change-of-mind exclusions do not mean you should ignore a wrong or unusable product. If the item does not work as described, contact us with the order and activation details so we can review it.
How to request support
Send your order ID, purchase email, a description of the problem, and relevant error screenshots to WhatsApp support. Keep the original payment reference. Do not send bank-card details or online-banking passwords.