Terms & Conditions

By accessing or making a purchase from TX Online Shop, you agree to the following terms.

TX Online Shop is an independent online retailer specializing in digital game codes and subscriptions. All products sold are authentic digital activation codes.

TX Online Shop is not affiliated, endorsed, or sponsored by Microsoft, Xbox, or any associated companies.

You are responsible for maintaining the confidentiality of your account credentials.

All activity conducted through your account is presumed to be authorized by you.

All prices are displayed in Malaysian Ringgit (MYR).

We reserve the right to modify pricing, suspend listings, or cancel fraudulent orders without prior notice.

An order is considered confirmed once payment has been successfully verified.

We accept secure payments via:

• FPX Online Banking
• Credit/Debit Card (via Stripe)
• Bizappay Secure Payment Gateway

All payments are processed through encrypted connections using industry-standard security protocols.

Upon successful payment confirmation, the purchased digital product will be delivered through one or more of the following channels:

• Email Delivery: Automatically sent to your registered email address
• Dashboard Delivery: Redeemable code accessible in your TX Online Shop account page
• WhatsApp Delivery: Instant message sent from our official WhatsApp Business account (for verified customers)

Most digital orders are delivered instantly (within 1–5 minutes).

In rare cases, processing may take up to 15 minutes due to verification or network delays.

Digital Nature of Goods

All products sold are digital and intangible. As such, they cannot be physically returned or exchanged.

Refund Eligibility

A refund or replacement may be issued only under the following conditions:

• The digital code is proven invalid or defective at the time of delivery
• The customer reports the issue within 24 hours of purchase

All claims must include valid proof (order ID, screenshots, and transaction confirmation).

Exclusions

Refunds or replacements will not be provided in cases of:

• Customer error, negligence, or misuse of the delivered code
• Unauthorized access or disclosure of the product after successful delivery
• Failure to provide sufficient evidence to support the claim

Review Process

All refund and replacement requests are reviewed individually and resolved within 1–3 business days.

TX Online Shop makes every effort to ensure that all digital products and information provided are accurate and authentic.

However, we make no warranties or representations, express or implied, regarding the continuous availability, compatibility, or performance of third-party services.

We are not liable for:

• Third-party system outages (e.g., Xbox or Microsoft platform issues)
• Misuse, modification, or sharing of delivered products by the customer
• Any indirect, incidental, or consequential damages arising from the use of our website or products

All text, images, logos, and visual design elements on this website are the intellectual property of TX Online Shop unless otherwise stated.

No part of this website may be copied, reproduced, or distributed without prior written permission.

All third-party trademarks and brand names remain the property of their respective owners.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.

Any dispute arising from the use of this website or its services shall be subject to the exclusive jurisdiction of the courts of Malaysia.